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Golden Lotus Flower

P   R   I   V   A   C   Y      P   O   L   I   C   Y

Aura Lake Crystals and Jewellery are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998 & subsequent revisions thereof). We collect information about you for two reasons: to process your order and to provide you with the best possible service.

The type of information we will collect about you includes, your name, address, phone number and e-mail address to ensure your order is processed efficiently.

The personal information which we hold will be held securely in accordance with our internal security policy and English law.

Every time you connect to our website we store a log of your visit which shows the unique number your machine uses when it is connected to the internet (IP address). This tells us what you looked at; whether the page request was successful or not and which browser you use to view the pages. The use of this data is strictly for statistical purposes only. This helps us to understand which areas of the site are of particular interest and also which pages are not being requested. It also tells how many people are visiting the website in total.

Data collected will not be shared with any other companies.

We may amend this policy from time to time. If we make any substantial changes in the way we use your personal information we will notify you by email or an announcement on the website.

If you have any questions/comments about privacy, you should email us.

Golden Lotus Flower

T   E   R   M   S    &    C   O   N   D   I   T   I   O   N   S

1.1 All Products are subject to availability. In the event of any supply difficulties, we reserve the right to substitute a product of equivalent value, type and quality without notice.
1.2 All of our products are natural, so please accept the product received may differ slightly to the photos shown on the website. Also please note some products may naturally crumble/degrade due to the nature of the product, we cannot be held responsible for this.
1.3 All products are identified to the best of our ability and most have been identified by specialists.
1.4 In the event that we are unable to supply the product or any substitute product to you at all, we shall notify you as soon as is reasonably possible and shall reimburse your payment in full and in any event no later than 30 days after the intended delivery date.
1.5 Prices listed are valid for a maximum of 14 days from submitting your order.
1.6 During order submission you shall be required to provide us with your personal details, including accurate postcode, together with those of the intended recipient and all necessary payment details. We accept payment by most major credit and debit cards. By clicking on the 'complete order’ button on the Order Form, you are consenting to be bound by our terms and conditions contained in these Terms and Conditions and appearing anywhere on the Online site.
1.7 Submitting your order form is subject to our acceptance of this offer and we will not consider ourselves bound by a contract with you unless we have issued you a confirmation of order delivery by email. This is not the email sent on submission of an order.
1.8 Anomalies in your submitted personal details may lead to problems or delays in delivery, so before placing your order, please ensure that you have included the full address details, including accurate postcode of the intended recipient and your daytime contact telephone number or e-mail address so that we can notify you in the event that any delivery problems are encountered.
1.9 We reserve the right to supplement and amend the Terms and Conditions on which you are permitted access to the Online Site and/or the Online Service from time to time. We will post any changes on the Site and it is your responsibility as a customer to review the Terms and Conditions on each occasion you access the Online Service or Online Site.
2.0 Additionally, we reserve the right to suspend, restrict or terminate access to the Online Site and/or the Online Services for any reason at any time.
2.1 Your purchase will be deemed to have occurred in the UK. These Terms and Conditions shall be governed by and construed in accordance with English Law and the parties agree to submit to the exclusive jurisdiction of the English courts.
2.2 Product colour may differ slightly due to lighting.
2.3 All information provided on this website is for educational purposes only. 
2.4 The products listed on are not intended to diagnose, mitigate, treat, cure or prevent disease. 


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